FAQs

All orders are processed and shipped within 3-5 business days. Once your package is on its way, you will receive a Shipment Confirmation email containing your tracking information.

While delivery times vary by shipping method and your specific location, our typical estimates are (Please note that these timeframes apply after the processing period):

United States: 7-10 Business Days.

International: Most orders are delivered within 1-3 weeks, depending on customs clearance and local postal efficiency.

Delayed Packages: If your package hasn't arrived within the expected timeframe, please Contact Us so we can investigate its status with the carrier.

(Note: Estimated delivery windows may vary depending on customs clearance, local carrier operations, weather conditions, peak seasons, and other factors beyond our control.)

Yes, we do! We are thrilled to offer 100% Free, Fully-Tracked Worldwide Shipping on all Cubforest orders. No matter where you live, there are no hidden fees—just pure, cuddly goodness delivered safely to your door. You can easily follow your new plushie's journey every step of the way!

At Cubmori, we work quickly to process your orders so your new plush companions can reach you as soon as possible. Because of this expedited process, we adhere to the following address change policy:

• The 24-Hour Guarantee Window: You are guaranteed the ability to change your shipping address within 24 hours of placing your order at no additional charge.
• After 24 Hours (Attempt Only): After this window, your order may already be with our fulfillment partners or carriers. We will try our best to intercept it, but success is not guaranteed.
• Post-Shipment Liability: Once a package has been picked up by the carrier (e.g., UPS, FedEx, or international postal services), changing the address is difficult and often incurs significant rerouting or interception fees.Customer Responsibility: The buyer is responsible for all carrier-mandated fees associated with address corrections after shipment.Failed Delivery: If a customer refuses to pay rerouting fees and the package is returned to us, the original shipping costs and return fees will be deducted from any final refund.

The delivery partner for your order depends on your country of residence and the specific item you purchased.

We work with a variety of reliable logistics providers in each region to ensure your order arrives safely and on time.

In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly. You may return an item within 30 days of receipt or request a full refund. For more details, you can browse: Returns & Refunds Policy

Please contact the carrier and our customer service department to investigate. If it is confirmed that the item is indeed damaged, we will pick up the package and will be responsible for reshipping or refunding it, depending on your wishes.

Write content to help your cuYes, shopping on Cubmori is completely secure. We take your data privacy and payment security very seriously.

SSL Certification: All information you enter is encrypted via SSL (Secure Socket Layer) to ensure it's transmitted safely over the internet.

PCI DSS Compliance: We follow the Payment Card Industry Data Security Standards (PCI DSS) to protect your payment information at every step.

Strict Privacy Practices: Your card details are never visible to us or shared with third parties without your explicit consent.

Secure Payment Gateways: Transactions are processed only through trusted and verified payment providers.stomers to better understand your products or policies.

We offer secure checkout with a variety of trusted payment options, including:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
• Digital Wallets & Express Checkout: PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
• Local Payment Methods: Bancontact, where available.

Payment availability may vary depending on your location, currency, and device. Please refer to the payment options displayed at checkout for your order.

Your privacy is our priority. We use SSL encryption and follow industry-standard data protection protocols to secure your personal and payment information. Your data is stored safely and never shared with third parties without your consent, in full compliance with international privacy laws like GDPR and CCPA.

At Cubforest, your peace of mind is just as important as your comfort.
Safety Guidelines: For the Little Ones: Because this specific friend has fluffy fur that may shed, it is not recommended for children under 12 months of age.
Playtime Prep: Before the hugs begin, please ensure all packaging, tags, and plastic ties are completely removed.
Regular Check-ups: Just like any friend, your plushie needs a little attention. Regularly inspect it for any signs of wear and tear.
Certified Peace of Mind: Authorized and Certified for Peace of Mind: You can rest easy knowing that your Cubforest plush toys have undergone rigorous, comprehensive testing and certification, and meet international safety standards in North America, Saudi Arabia, Europe, and Australia.

We use only the finest materials for the ultimate cuddle. The outer layer is crafted from premium faux mink velvet—a cruelty-free, highly dense fabric that offers a silky, luxurious, and buttery-soft touch. Inside, they are stuffed to the brim with our signature premium 3D PP cotton. This combination delivers a hypoallergenic, skin-friendly hug with the perfect marshmallow-like bounce-back!

 Yes, you can! Follow these simple steps:

• Step 1: Use the gentlest cycle on your washing machine.
• Step 2: Wash your plushie in cold water with a mild detergent.
• Step 3: Utilize a laundered mesh bag or duvet cover for added protection.
• Step 4: While air-drying is recommended, using a hairdryer on low heat can also help fluff up the fur.

Yes, they absolutely can! We designed our plushies to be the ultimate emotional support companions. The sensory-soothing touch of our silky faux mink combined with the deep, huggable squish of the 3D PP cotton creates a naturally calming effect. We have received countless positive reviews from our customers, with many sharing that their plushies genuinely help improve sleep quality and reduce anxiety.

All our plushies undergo a hard compression process before dispatch. This process helps reduce shipping weight and size, ensuring a safe and efficient delivery. To enhance the chubby appearance of your plushie upon arrival, follow these steps:
Fluff Them Out: Upon receiving your plushie, give it a good shake and fluff to release any compressed air. This will restore its original, cuddly shape.
Play and Cuddle: Spend some quality time playing and cuddling with your plushie for the first 1-2 days. This interaction will naturally add more air to the plush, making it even more delightful.

Deviation Notice: Please note that there may be a 1-3 cm deviation in the final product due to manual measurements and the handmade nature of our plushies.

Absolutely! To maintain the plushies' softness and shape, keep these simple tips in mind:

• Shade is Best: Avoid leaving your plushie in direct, harsh sunlight for extended periods. This helps protect the vibrant colors and the integrity of the faux mink fibers.
• The "Squish & Fluff": Give them a gentle shake and a good fluff now and then! This redistributes the 3D PP cotton inside to maintain its perfect, bouncy shape.
• Gentle Grooming: Lightly brushing them with a soft-bristled brush helps them always look and feel their absolute best.